Shipping Policy”
We strive to provide a reliable and fast delivery service to ensure that customers’ orders arrive on time and in the best possible condition. The delivery policy below contains information about shipping and delivery:
First: Order Processing Time
Orders are processed within 1–3 business days.
In some cases, processing may take longer during busy periods or promotional campaigns.
Second: Delivery Time
Delivery time varies depending on the customer’s city and country.
- Domestic delivery: Usually 2–7 business days.
- International delivery (if available): 7–21 business days depending on the carrier and the destination country.
Third: Shipping Fees
Shipping fees are calculated based on the order’s weight and the delivery address.
The company may offer free shipping if the purchase exceeds a certain amount.
If the product is returned for reasons other than a manufacturing defect, the customer is responsible for the shipping costs.
Fourth: Shipment Tracking
Once the order is shipped, the customer will receive a tracking code to monitor the delivery on the carrier’s website.
Fifth: Delivery Responsibility
The customer is responsible for providing a correct and complete address.
If delivery fails due to an incorrect address or the customer’s unavailability, an additional fee may be charged for reshipment.
Upon receiving the order, the customer must check the product’s condition. Any damage must be reported within 24 hours.
Sixth: Shipping Delays
Delays may occur due to reasons beyond our control, such as weather conditions, customs procedures, or carrier congestion.
We will do our best to keep the customer informed and notify them of any delays as soon as they occur.
Seventh: Shipping to Uncovered Areas
If delivery is not available to the customer’s location, the customer will be notified immediately, and the order will either be canceled or an alternative solution arranged.
Eighth: Contact
For inquiries or assistance related to delivery, the customer can contact customer service by phone or email.
